VICIdial Auto Dialer Installation for a Call Center or BPO

VICIdial Auto Dialer Installation is essential for efficient call center or BPO operations. It streamlines outbound calling processes, increasing agent productivity and overall call volume. Proper setup and configuration are crucial for optimal performance. The installation process involves server deployment, software installation, and system configuration to ensure seamless integration with existing telephony infrastructure. Implementation of VICIdial Auto Dialer enables call centers and BPOs to automate dialing, improve call connect rates, and enhance overall campaign effectiveness.

VICIdial Predictive Auto Dialer

It offers an enterprise-grade Call Centre Suite. This includes a predictive dialer with its own real-time agent web client application and is highly configurable with detailed logging. The dialer can dial predictively, at a ratio or one-call-at-a-time and can also function as an ACD for inbound calls, as well as blend inbound and outbound calling, or for closer calls coming from fronters.

Features:

Ability for an agent to call clients in succession from a database through a web-client

To display a script for the agent to read with fields like name, address, etc.

To set a campaign to auto-dial and send live calls to available agents.

It can dial predictively in a campaign with an adaptive dialing algorithm

Ability to set outbound CallerID per campaign & to take inbound calls grabbing CallerID

Ability to function as an ACD for inbound and fronter/closer verification calls

An agent take both inbound and outbound calls in one session

Ability to start and stop recording an agent's calls at any time

Ability to automatically record all calls

Ability to schedule a callback with a customer as either any agent or agent-specific

Ability in Manual dial mode to preview leads before dialing

VICIdial Installation Steps

Share the hetzner.com or contabo.com portal credentials to us and we will choose the server plan based on the number of agents.

For using the WebPhone/WebRTC & Dynamic Portal Validation, a SSL is required which can be installed on the subdomain. You have to provide us the subdomain name by creating an 'A' record from your C-Panel in the DNS Zone editor and set the dialer IP which will be provided by us.

Make a one time payment for the Vicidial installation & customization on cloud.

For fast processing the entire system and get the live account, get in touch with the Sales Live Chat or Skype Chat.

VICIdial Installation Pricing - Cloud/Local Server

Installation and Customization = $50

Only Support (Note: Support only includes technical & configuration level vicidial dialer issues) = Check out the Plans

Inbound Call Center

An automated software, dialer or a CRM to manage huge inbound calls of customers and divert it to the available agents with all the customer information on the screen and entire reports management.

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Outbound Call Center

An automated software, dialer or a CRM to dial huge outbound calls to customers and connect it to the available agents with all the customer information on the screen and entire reports management. It reduces the agent’s idle time & boosts up productivity & sales.

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Blended Call Center

It's the same as the inbound and outbound call centre solution under one system which can handle incoming and outgoing calls of customers with entire reports, agents and time management.

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Voice Broadcast Dialer

The Voice Broadcast can send all of your messages, notifications, updates, and promotions to shoppers, volunteers, voters, and more. Above all, our fast setup method allows you to send your message in seconds.

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Outbound Press 1 Survey Dialer

The Outbound Press 1 Survey Dialer is intended to send a huge amount of voice messages fast. It’s simple! Record messages. Firstly, a message for Live Answers giving them the choice to either be transferred to the next available agent or to be placed on a do not call list.

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Inbound Press 1 Survey Dialer

The Inbound Press 1 Survey Dialer is intended to greet or make announcements via a pre-recorded messages to all the incoming calls 1st. Firstly, a message for Live Answers giving them the choice to either be transferred to the next available agent or to be placed on a do not call list.

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Hours of Operation: Monday-Friday: 10AM - 6PM (EST), Sat-Sun: Closed.

Warning: No any illegal calls such as tax, loan, tech, refund, insurance, car accidents and etc scams are permitted. If you are not selling a legitimate product or service you are not allowed to use our outbound VoIP.
VoIP & Calling Minutes would NOT TOLERATE ANY FRAUD/SPAM/SCAM/SPOOFING ON IT'S NETWORK. ALL CUSTOMER TRAFFIC - CALLS ARE BEING CONTINUOUSLY MONITORED FOR ANY ABUSIVE CALLS.
If you are found to use our service for illegal calls your account will be terminated without notice. Please screen your clients or calling profile carefully before using our VoIP service.

Note: A valid CLI/Caller ID must be used. CLI Must be owned legally by the end-user that is making the call(s). No international/ Non-Compliant CLI's will be accepted.
Every single CLI must be verified before you or your end-user will be allowed to terminate on our network. For USA calling, Valid CLI, FCC 499 Filer ID & RMD ID no. is a must.

VICIdial: VICIdial is an open source software which means it has no licensing fee. Its free to download and distribute and source code is publicly available. The VICIdial or VICIbox project is maintained by the VICIDIAL Group. VoIP & Calling Minutes is not associated with VICIdial directly. We just charge customers for the service fee.

Important information to keep in mind: We are part of the anti-spoofing and anti-fraud telecom group so, we do not allow missed calls* (not even during the testing phase) * Fraud, spam and scam traffic is not allowed * We will have to issue reports with your name and company name to the authorities in case we find any spam/scam traffic over our routes * Wangiri is also considered as fraud and is not allowed on our routes. Please be aware that, outbound calls with a blank caller ID/ display number/ invalid caller ID will not pass. Centers/Individual/Businesses using any federal/businesses/tech company number as their ANI for spamming, spoofing, phising & scamming will be blocked immediately without any refund. Customers are fully responsible to maintain the legal aspect of their calling/server/domain names profile and in case of any complaint whole account will be shut down.

Disclaimer: VoIP & Calling Minutes has no affiliation from the brands mention on the website. The services we offer is also available on the official website of the brand we provide service. The brand names, trademarks, logos, company names used in the website, belong to their respective owners. Brands names, trademarks, logos, company names used in the site are for representation and reference purposes only. We are a sole service and support provider.

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