Terms and Conditions | VoIP & Calling Minutes
1. Type of Service.
(a) The Services to be provided by the Parties pursuant to the Agreement include termination and transmission of different types of Traffic, as may be mutually determined by the Parties.
(b) The addition of other services may be agreed between the Parties from time to time subject to separately negotiated terms and conditions of such services provided.
1.1. Period of Service. As far as is practicable, the Services shall be 24 hours per day, 7 days per week, with continuous facilities.
2. Term, Termination AND Suspension
(a) This Agreement shall commence, remain in force, and shall continue in effect thereafter unless terminated by either Party without any written notice to the other Party and a specified time period.
(b) Either Party may, in its sole discretion, suspend the Services when the balance is 0 or lesser than 0.
(c) VoIP or Dialer, demo, and test once passed and the customer is given a ready & working account then it is considered as a working account and we don’t support customer end device issues or local end issues.
3. Technical Standards and Methods Of Operation
(a) Each Party shall be responsible for making available, at its own expense, telecommunication facilities necessary for the provision of the Services.
(b) Each Party shall obtain the required facilities by its own means. Any telecommunication facility failure shall be solved by the efforts of the Parties.
4. Termination Rates
The termination rates agreed between the Parties for each of the Services may change from time to time upon mutual agreement of the Parties with no later than 3 days notice that is posted on the site in the form of the announcement. Depending on what product the Party is signed, he/she can find the rate list of the given product in both downloadable and view versions in the specified fields of the site. The activation date is also posted.
5. Payments Coordination and Processing
(a) The Invoice is generated once every 15 days. The Service providing Party may prepare its Invoice within three (3) days after the 15 days’ traffic.
(b) The Recipient makes all payments on a prepayment basis and online consumes the prepayment. Payments can be made by electronic payment systems.
(c) Charges shall be calculated from the call data of the Party providing the Service. Charges shall only apply to completed calls. Minutes of traffic to be paid for will be based on accumulated seconds and in the case of bulk SMS, you will be charged for each submission and not the delivery.
(d) Accounts shall be expressed in U.S. dollars and Euros for Bulk SMS. The currency of payment shall be U.S. dollars & euros for bulk SMS. Invoices shall be issued according to the rates specified in the “termination rates” provision of the Agreement. No taxes apply for these Services. For all expenses arising from electronic payment, the Part rendering the Services is responsible.
(e) In case of any kind of dispute after the Invoice is generated, the Party should send a dispute request within the period of 10 (ten) days to the financial department of the Party rendering the Services. The Parties should come to a mutual agreement through negotiations if the billing systems difference between the Parties is 1% and no lesser than $30. The negotiation period complies for 1 month.
(f) When using PayPal/Skrill/Payoneer as a payment method for the first time the amount can’t be added immediately as we need to review your payment for crediting. After payment, we need your credit card copy (HIDING DIGITS) and transaction copy, where we can see your credit card’s LAST 4 DIGITS to be sent to billing@voipandcallingminutes.com. We need this for our Finance security reasons. It takes approximately 24 hours. Your account will be credited immediately after your second payment (depending on your traffic). The handling fee is 6.6%. You can make payment from your PayPal/Wise/USDT/Payoneer account to VoIP & Calling Minutes payment account provided at the time of order placement.
NOTE: For making the process more effective, please, mention your account ID/username/email id when making the first payment.
6. Authorizations
Each Party is responsible for obtaining and maintaining for the duration of this Agreement, all governmental licenses, waivers, consents, registrations, permissions, and approvals required of such party.
7. Limitations of Liability
If there exists any failure to establish Service, delay in restoration of Service or mistake, accident, omission, interruption or error or defect in transmission in the provision of the Service, the Party rendering the Services should eliminate all defects in a reasonable time period.
8. Notices
Any kind of Notice is made by posting on the Site. Rate notices are made no later than 3 days prior to the activation.
9. Governing Law and Arbitration
This Agreement shall be governed by and construed in accordance with the laws of the Country.
10. Other Terms and Conditions
(a) Entire Agreement – This Agreement represents the entire understanding between the Parties in relation to the subject matter hereof and supersedes all other agreements and representations made by either Party. A Registration form is filled in and if the Party puts the agreement with the terms mark the Agreement is considered concluded.
(b) Amendment – This Agreement may only be modified one month prior to the Amendment comes into force with a special notice posted on the Site.
(c) Relationship between the Parties – The relationship between the Parties shall not be that of partners or agents or joint ventures of one another and nothing contained in this Agreement shall be deemed to constitute a partnership or agency agreement between them. Each Party, in performing any of its obligations hereunder, shall be an independent contractor and shall discharge its contractual obligations at its own risk. Nothing herein shall prevent either Party from contracting with other persons or entities to perform the same or similar services described herein.
(d) Confidentiality – Other than as may be required by any applicable law, government or court order or regulation, all information, except information in the public domain, exchanged between the Parties under this Agreement or during the negotiations preceding this Agreement and relating either to the terms and conditions of this Agreement or any activities contemplated by this Agreement shall be confidential, and may not be disclosed to any third party. Notwithstanding the foregoing, the Parties may disclose information to employees, affiliates, and legal advisors on a need-to-know basis and subject to the same confidentiality obligations as those stated herein. Also, the information on technical facilities, IP addresses, Electronic cards, and credentials can’t be disclosed to any third party. Information on traffic can’t be used for other purposes.
(e) Intellectual Property – Neither Party shall use the other Party’s name, logos, trademarks, service marks, copyrights, patents, or other intellectual property rights (individually and collectively “Intellectual Property”) without the prior written consent of the other Party. No license to any Intellectual Property belonging to either Party is granted (expressly or by implication) to the other Party under this Agreement.
(f) Force Majeure – No failure or omission by either Party to carry out or observe any of the terms and conditions of this Agreement shall give rise to any claim against the Party in question or be deemed to be a breach of this Agreement if, and to the extent that, such failure or omission arises from any cause reasonably beyond the control of that Party, and prompt notice is given. Notwithstanding the foregoing, the provisions of this Article shall not limit, or otherwise affect, either Party’s obligation to make payment for Services rendered.
(g) Assignment – Neither of the Parties is assigned to pass its rights and obligations following from the Agreement without written consent from the other Party. Notwithstanding the foregoing, either Party may, without the other Party’s consent, assign this Agreement to an entity controlling, controlled by, or under common control with, such Party, or in connection with the sale of all or a substantial part of its business or assets, provided that the assignee undertakes in writing to assume all obligations and duties of the assignor. The assignor shall thereafter be relieved of such obligations and duties except in connection with matters arising out of events occurring prior to the date of such undertaking.
(h) For the money, return see the Return Policy that is an integral part of the Contract.
IN WITNESS WHEREOF, the Party puts the agreement with the terms mark the Agreement is considered concluded.
(i) Agree & Consent :
Customers should not use any of the services for scam/spam/spoofing types of calling/campaigns/process. No illegal calls such as tax, loans, insurance, or car accidents scams and etc. If you are not selling a legitimate product or service you are not to use our Termination. If you are found to use our service for illegal calls then the whole account would be suspended instantly, without giving any notice. No refunds will be given and strict actions shall be taken against that customer.
Warning: Every single CLI must be verified and a Valid Caller ID/Display number must be used along with valid traffic. No IVR/ No press1/ No callback/ No tech support/ No amazon fraud/ No spam/ No DTMF traffic/ No scam traffics allowed. Important information to keep in mind: We are part of the anti-spoofing and anti-fraud telecom group so, we do not allow missed calls* (not even during the testing phase) * Fraud, spam and scam traffic is not allowed * We will have to issue reports with your name and company name to the authorities in case we find any spam/scam traffic over our routes * Wangiri is also considered as fraud and is not allowed on our routes Please be aware that, outbound calls with a blank caller ID/ display number/ invalid caller ID will not pass. Valid SMS/Email sender ID must be used. Centres/Individual/Businesses using any federal/businesses/tech company number as their ANI for spamming, spoofing, phishing & scamming will be blocked immediately without any refund. Customers are fully responsible to maintain the legal aspect of their calling/messaging/emailing/server/domain names profile and in case of any complaint whole account will be shut down.
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