Predictive Auto Dialer VICIdial Installation

Predictive Auto Dialer VICIdial offers an enterprise-grade Call Center Suite. This includes a predictive dialer with its own real-time agent web client application that can be added to the IP PBX and is highly configurable with detailed logging. The dialer can dial predictively, at a ratio or one-call-at-a-time. It can also function as an ACD for inbound calls, as well as blend inbound and outbound calling, or for closer calls coming from fronters. It can also allow for remote agents that may only have a phone.

Major Features of Predictive Auto Dialer VICIdial:

Full CallCenter suite integration

Advance Agent and Disposition repo

SSL, Webphone & Dynamic Portal Validation Integration

Advance Agent and Disposition repo

64-bit capability

Multi-Server functionality & Highly Secured

Minimum Hardware Requirements:

CPU: Intel dual-core processor or better Speed: 2.0 GHz +, RAM: 4-8 GB, HDD: 500 GB & Fast Ethernet Card.
Depending on the size of your ViciDial/VICbox dialer Setup you need a different amount of servers with different setups.

Typical setups would be:

5-25 Seat Inbound or Outbound

Dialing up to 30 concurrent calls at a time.

1 All-in-One Server [Intel Core i3 Processor, 4GB RAM, 1TB HDD]

VoIP Trunk

Codec: G729/G711

Internet Bandwidth: 1Mbps 1:1 or 8 Mbps Broadband

Predictive Dialer Service Level Agreement

Predictive Dialer comes with Basic Support and Service Level Agreement which includes the following:

Support Duration: 1-year Support

Days: Mon-Sat

Support Timings: 24 Hrs

Support Includes: Troubleshooting

Troubleshooting:
Online Support for the following tasks is included:

Analysis of problem and issues and suggesting/advising the network administrators on remedies.

Rectifying issues and problems on the Auto Predictive Dialer by logging in to the server remotely through secured SSH tunnels.

Assistance with analyzing and understanding performance tuning issues.

Optimization of various tuning parameters for better performance.

Response Times:
The response time for the troubleshooting call depends upon the severity of the issue.
Following are response times associated with the levels of severity of the problem.

Severity One (Urgent): The issue will be attended through a phone call within 1 Hr of the Call / Email received and the issue will be resolved within 4-6 hrs.

Severity Two (High): The issue will be attended within 2 hours of the Call/Email received and resolved within 6-8hours.

Severity Three (Normal): The issue will be attended within 4 hours of the Call/ Email received and resolved within 24 hours.

Severity Four (Low): The issue will be attended within 12 hours of the intimation received and resolved to depend upon the nature of the modification /recommendation.

Resources required during the installation of the dialer:

Remote access software - Ammyy, Anydesk or Ultraviewer.

Blank DVD and Nero Disk burner/Power ISO installed on any of the systems with a DVD writer.

Dialer Server should be connected with the network.

One technical person who should coordinate with us.

Predictive Auto Dialer Pricing - Local/Physical Server Dialer

Installation and Customization = $50 with 1 Month Support Free

Only Support (Note: Support only includes technical & configuration level issues) = $20 Per Month

Note: Payment gateway charges of 7% extra will be added in the invoice

Copyright 2010 © VoIP & Calling Minutes. All Rights Reserved.
Hours of Operation: Monday-Friday: 10AM - 6PM (EST), Sat-Sun: Closed.

Warning: No any illegal calls such as tax, loan, tech, refund, insurance, car accidents and etc scams are permitted. If you are not selling a legitimate product or service you are not allowed to use our outbound VoIP.
VoIP & Calling Minutes would NOT TOLERATE ANY FRAUD/SPAM/SCAM/SPOOFING ON IT'S NETWORK. ALL CUSTOMER TRAFFIC - CALLS ARE BEING CONTINUOUSLY MONITORED FOR ANY ABUSIVE CALLS.
If you are found to use our service for illegal calls your account will be terminated without notice. Please screen your clients or calling profile carefully before using our VoIP service.

Note: A valid CLI/Caller ID must be used. CLI Must be owned legally by the end-user that is making the call(s). No international/ Non-Compliant CLI's will be accepted.
Every single CLI must be verified before you or your end-user will be allowed to terminate on our network. For USA calling, Valid CLI, FCC 499 Filer ID & RMD ID no. is a must.

VICIdial: VICIdial is an open source software which means it has no licensing fee. Its free to download and distribute and source code is publicly available. The VICIdial or VICIbox project is maintained by the VICIDIAL Group. VoIP & Calling Minutes is not associated with VICIdial directly. We just charge customers for the service fee.

Important information to keep in mind: We are part of the anti-spoofing and anti-fraud telecom group so, we do not allow missed calls* (not even during the testing phase) * Fraud, spam and scam traffic is not allowed * We will have to issue reports with your name and company name to the authorities in case we find any spam/scam traffic over our routes * Wangiri is also considered as fraud and is not allowed on our routes. Please be aware that, outbound calls with a blank caller ID/ display number/ invalid caller ID will not pass. Centers/Individual/Businesses using any federal/businesses/tech company number as their ANI for spamming, spoofing, phising & scamming will be blocked immediately without any refund. Customers are fully responsible to maintain the legal aspect of their calling/server/domain names profile and in case of any complaint whole account will be shut down.

Disclaimer: VoIP & Calling Minutes has no affiliation from the brands mention on the website. The services we offer is also available on the official website of the brand we provide service. The brand names, trademarks, logos, company names used in the website, belong to their respective owners. Brands names, trademarks, logos, company names used in the site are for representation and reference purposes only. We are a sole service and support provider.

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